significant project
service design for public sector, empathic design immigration, evidence-based design, public services
who
when
project description
publication
material
TEMWISIT – Redesigning Finnish immigration and integration services
Aalto University, School of Arts, Design and Architecture, Department of Design
The Ministry of Economic Affairs and Employment, Centre of Expertise in Integration of Immigrants
2015-16
The project investigated actors’ engagement in fragmented inter and cross-organisational immigration service networks in governmental immigration and integration system. Through utilising co-design activities project identified different immigrant profiles, processes and procedures that immigrants have to pursue to accomplish their service goals. The physical result is Move to Finland website that visualizes required individual immigrant service journey actions, by guiding him/her through the processes, also by linking existing e-services and websites with more detailed information resources.
Sustar, H. & Mattelmäki, T. (2017) Whole in One Designing for Empathy in Complex Systems. Proceedings of NORDES 2017, 7th Nordic Design Research Conference. Oslo, Norway, 15–17June 2017.
Sustar, H. (2015). The Immigrant Service Journey as an Eye-Opener in the Complex Governmental Systems, Banff, Canada