Service Design Evening classes  

 

Basics of Service Design Course / Palvelumuotoilun perusteet – 2 ECTS

 

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This basic course on service design starts with the discussion on what the service design is and what are its possible future developments. Secondly, it presents the most important service design tools and stages of the design process where these tools can be utilised. Then, the course looks into user experiences and the value co-creation. Lastly, different service design tools are adopted and tested in the co-design workshop setting.

 

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This course is combined of two components theoretical part and practical part. Theoretical part get student familiarised with important service design theory and terminology via lectures and assigned readings, which are discussed at lectures. Practical part is utilised via sorter practical exercises (tasks); exercises, which students complete at home and one-day practical co-design workshop.      

 

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• to understand different service design components and dimensions

• to get familiar with service design related terminology

• to know the most common service design tools, when and how to use them at the certain design stage

• to practice how to prototype service design concepts

 

 

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