significant project
service design healthcare, public services, co-design, methods, young people
who
when
project description
publications
material
Whose diabetes it is?
Rotherham General Hospital
UCHD (User-centred Healthcare Design)
Sheffield Hallam University
NIHR CLAHRC South Yorkshire
2011-12
‘Whose Diabetes is it’ project aimed to design innovative clinic services to better support self-management in young people with diabetes type 1. When working with families and young people researcher used creative design workshops to design an innovative service that focuses on young people’s whole lives rather than just when they use health services; bring together clinical expertise from inside the national health system (NHS) and expertise in living with diabetes from outside of the NHS. Project explored new and more appropriate ways of interacting with a service that is closer to teenage lifestyles by utilizing digital tools like text messaging and social networking websites. The outputs of this project were firstly digital tools and printed materials that enable teenagers and their families to access help and support more easily. And secondly project proposes visions of systems and services that would reduce the impact of diabetes type 1 on young people’s lives and increase their independence in the future.
Bowen, S., Sustar, H., Wolstenholme, D. and Dearden, A., (2013). Engaging teenagers productively in service design. , (3), pp.71-81.
Sustar, H., (2013). Bodymapping A Way To Engage Young People With Long Term Conditions, In , Paris, France.
Sustar, H., Fisher, M., Dearden, A., (2012) Using creative methods to co-design healthcare services with young people (with type 1 diabetes), ICLCity 2012, Conference, City University London.
Sustar, H., (2013) About Us And Our Ideas: Young Peoples’ (With Diabetes) Experiences Working With Designers, D4H 2013, Sheffield, UK.
Bowen, S. and Wolstenholme, D., 2012. Service innovation for living well with type 1 Diabetes.