list of publications
design for public sector
peer-reviewed scientific articles
Sustar, H. & Mattelmäki, T. (2017) Whole in One Designing for Empathy in Complex Systems. Proceedings of NORDES 2017, 7th Nordic Design Research Conference. Oslo, Norway, 15–17June 2017.
Sustar, H. & Feast, L. (2016). Problematizing Evidence-Based Design: A Case Study of Designing for Services in the Finnish Government. Brighton, UK, 27–30 June 2016.
Sustar, H. (2015).The Immigrant Service Journey as an Eye-Opener in the Complex Governmental Systems. Banff, Canada.
Salgado, M., Sustar, H., Galanakis, M., (2015). When Methods are not Enough: Designing with Immigrants, Paris, France.
Hyvärinen, J. & Sustar, H. (2014). Hand in Hand: When Design Put things Into Places. in M. Toivonen (ed.), RESER2014. Proceedings of 24th Annual RESER Conference, 11-13 September 2014, Helsinki. VTT, Espoo, pp. 601-611.
publications intended for professional communities
Sustar, H. (2016). Final Report TEMWISIT Project, Publications of the Ministry of Employment and the Economy, Helsinki, Finland.
interaction design
peer-reviewed scientific articles
Sustar, H., Jones, S. and Dearden, A., (2013). Older People as Equal Partners in Creative Design. In Human Factors in Computing and Informatics (pp. 649-656). Springer Berlin Heidelberg.
Sustar, H., Jones, S. and Maiden, N., (2011). Creativity in Older People Designing Digital Devices, Create 11 Conference, London. UK.
Sustar, H., Jones, S. and Zaphiris, P. (2009). Older People as Equal Partners in Designing a Digital Device for Olders’ Everyday Needs, Create 09 Conference, London, UK.
Sustar, H., Pfeil, U. and Zaphiris, P., (2008). Requirements Elicitation with and for older adults. IEEE software, 25(3) pp. 16-17.
Sustar, H., (2008). Facilitating and Measuring Older People's Creative Engagement in a User Centered Design Process. In Proceedings of the 22nd British HCI Group Annual Conference on People and Computers: Culture, Creativity, Interaction-Volume 2 (pp. 253-254). British Computer Society.
Sustar, H. and Zaphiris, P., (2007). Emotional interaction as a way of communication. In Proceedings of the 2007 conference on Designing pleasurable products and interfaces (pp. 438-445). ACM.
Zaphiris, P., Sustar, H. and Pfeil, U., (2008). Inclusive Design for Older People. Centre for HCI Design City University London. In proceedings of British HCI Conference, Liverpool, UK.
PhD thesis
Sustar, Helena. Older people as equal partners in the creative design of digital devices. Diss. City University London, 2011.
service design for healthcare and wellbeing
Wolstenholme, D., Sustar, H., Bowen, S. (2014). Bedside Manners: Lessons learned from Design Practice in Healthcare, Workshop at ServDes 2014 Conference, Imagine Lancaster, UK.
peer-reviewed scientific articles
Sustar, H., Bowen, S., Dearden, A., Fisher, M., Wolstenholme, D. (2013). Using Popular Culture to Enable Health Service Co-Design with Young People. In Proceedings of the EAD 2013 Conference, Gothenburg, Sweden.
Sustar, H., (2013). About Us And Our Ideas: Young Peoples’ (With Diabetes) Experiences Working With Designers, In Proceedings of the D4H 2013 Conference, Sheffield, UK.
Sustar, H., (2013). Bodymapping A Way To Engage Young People With Long Term Conditions, In Proceeding CHI2013 W30 Methods of Working with Teenagers in Interaction Design, Paris, France.
Bowen, S., Wolstenholme, D., Sustar, H., Dearden, A. (2014). Teenagers as Co-Researchers and Co-Designers in Mental Health Services, In Proceeding CHI2014 Workshop on Understanding Teen UX, Toronto, Canada.
Bowen, S., Sustar, H., Wolstenholme, D. and Dearden, A., (2013). Engaging Teenagers Productively in Service Design. International journal of child-computer interaction, 1(3), pp.71-81.
Sustar, H., Fisher, M., Dearden, A., (2012). Using Creative Methods to Co-design Healthcare Services with Young People (with type 1 diabetes), ICLCity 2012, Conference, City University London.
mobile technology
peer-reviewed scientific articles
Dearden, A.M., Arden MA, Fisher M Furness PJ, Garland C, McSeveny K, Sustar H, Soltani H. (2012). Midwives, Obesity and Mobile Technology (MOMTech): a User Centred Healthcare Design. In Proceedings Fourth International Conference on Human Computer Interaction. India.
Dearden, A. Arden, M. A., Fisher, M. Furness, P. J, Garland, C., McSeveny, K., Soltani, H., Sustar, H. (2012). User Centred Design for 21st Century Health Services, In Proceedings 4th Conference in HCI, Pune, India.
Soltani, H., Furness, P.J., Arden, M.A., McSeveny, K., Garland, C., Sustar, H. and Dearden, A., (2012). Women's and Midwives' Perspectives on the Design of a Text Messaging Support for Maternal Obesity Services: an Exploratory Study. Journal of obesity, 2012.
co-design
peer-reviewed scientific articles
Niemi, R., Sustar, H. Kokkonen, A. (2015) Citizens’ Power With Co-design: Engagement in Urban Development Projects, EAD11 Conference, Paris, France.
design for all
publications intended for professional communities
Sustar, H. (2005). Design for All is Mainstream Design, Boardroom: Trends, Slovenia, pp. 72-75.
Sustar, H. (2005). Life in a Box Kontrast; Design, October, pp.100-104, Slovenia & Croatia.
Sustar, H. (2005). K-67, ERA21: Design, Vol. 6, No.6 p.61, Brno, Czech Republic.